If I could leave zero stars, I would. I never received the crystal I ordered. I’ve informed them via email, website chat and Facebook and have received NO response. I am out $78.00 - absolutely terrible way to do business. Save yourself, do not purchase from this business.
Studio Selyn Return Policy
Return Policy At Studio Selyn, our return policy is crafted to be clear, equitable, and straightforward. We recognize that returns may be occasionally required, and our policy aims to assist our customers while safeguarding the quality of our handcrafted crystal jewelry. Kindly review the details below to familiarize yourself with the processes regarding returns, store credits, and eligibility.
Return Policy
Our return policy is designed to be clear, fair, and easy to follow. At Studio Selyn, we understand that returns may occasionally be necessary, and our return policy exists to support our customers while protecting the integrity of our handcrafted crystal jewelry. Please read this return policy carefully so you understand how returns, store credit, and eligibility work.
Return Policy & Returns Eligibility
This return policy allows returns of unworn, undamaged, or defective merchandise purchased directly from our website in exchange for store credit. All returns must be initiated within 30 days of the original purchase date.
To qualify under this return policy, returned items must meet the following conditions:
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Items must be unworn, unused, and undamaged
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Items must be returned in original condition
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Any merchandise marked “SALE” or “Final Sale” is not eligible for returns
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Items returned damaged or not in original condition will not receive store credit and will be shipped back at the customer’s expense
This return policy is strictly enforced to ensure fairness and quality for all customers.
How to Make a Return
Before sending any returns, please confirm your order meets our return policy requirements. When preparing your return, include the following information inside your package to avoid processing delays:
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Your Order Number (found in your confirmation email or printed invoice)
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Your Reason for Return (wrong size, defective item, etc.)
Return Address:
[Insert your return address here]
Returns sent without the required information may experience delays or be denied under this return policy.
Return Processing & Store Credit
Please allow 3–4 business days for our team to receive your return. Once received, returns are reviewed and processed within 7–10 business days. Approved returns under this return policy are issued as online store credit.
Store credit will be emailed to the original email address used to place the order and applied to the original customer account. Store credit is non-refundable and cannot be transferred to another account.
Easy Returns Within 30 Days
Studio Selyn's return policy allows customers to return items within 30 days of purchase. This is beneficial because it gives you ample time to ensure you are satisfied with your purchase. However, items must be unused and in their original packaging to qualify for a full refund. If you feel uncertain about an item, it's best to review our return guidelines before making a decision.
How to Initiate a Return
To initiate a return, customers should contact our customer service team. This is important because they will guide you through the return process, ensuring that you get your refund promptly. Once your return request is approved, you will receive a return shipping label via email. Therefore, following these steps carefully will simplify your return experience.
Exceptions to the Return Policy
It's essential to note that some items are non-returnable, such as personalized products or sale items. This is because they are made specifically for you or are discounted significantly. If you're unsure whether an item is returnable, please check the product description or reach out to our team. Consequently, understanding these exceptions will help prevent any confusion during the return process.